Shipping policy

Shipping Policy – Mughel Gardens

At Mughel Gardens, we ensure safe, reliable, and timely delivery of all orders across the United Arab Emirates using our own delivery team.

Shipping Locations

We currently deliver to all Emirates within the United Arab Emirates.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday) after payment confirmation. Orders placed after 6:00 PM (GST) will be processed on the next business day.

Delivery Time (Business Days Only)

  • Dubai: 1–2 business days
  • Sharjah, Ajman, Ras Al Khaimah: 3–4 business days
  • Other Emirates: 6–8 business days

In some cases, same-day delivery may be available within Dubai, depending on order timing and availability. This is not guaranteed for all orders.

Shipping Charges

  • Free delivery on orders above AED 99
  • AED 20 delivery fee for orders below AED 99

Delivery Method

All orders are delivered using Mughel Gardens’ own fleet of riders and vans, ensuring proper handling and care of all products.

Order Tracking

Once your order is dispatched, you will receive a confirmation message with tracking or delivery updates.

Failed Delivery / Incorrect Address

If a customer is unavailable at the time of delivery or provides an incorrect address, the order will be returned to us. If the customer requests re-delivery, additional shipping charges will apply.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with clear photos at support@mughelgardens.ae . We will arrange a replacement or refund where applicable.

Contact Information

Store Name: Mughel Gardens
Phone: +971553038484
Email: support@mughelgardens.ae
Address: Al Warsan Third (Warsan 3), Dubai 25314, United Arab Emirates

Customer Support Hours

Monday to Friday: 8:00 AM – 8:00 PM (GST)
We respond to all inquiries within 24 hours.